Refund Policy

1. Scope

This Refund Policy applies to sponsorship contributions made through the UniXpanse support program. It does not apply to dataset licences or other professional sales, which follow the Terms of Sale and the relevant contract.

2. When a payment is confirmed

A contribution is confirmed only after the payment provider notifies UniXpanse that the charge succeeded. A thank-you page alone is not confirmation. Failed, expired, or cancelled checkouts do not create a contribution.

3. Requests

To request a refund, email legal@unixpanse.com with the email used at checkout and the approximate amount and date.

UniXpanse may refund a contribution in whole or in part, including where a payment was duplicated, unauthorised, or made in error. Approved public placement is withdrawn when a contribution is fully refunded.

4. Method

Refunds are issued through the original payment method when the processor allows it. UniXpanse does not store card details. Timing depends on the card issuer or bank.

5. Chargebacks

If you dispute a charge with your bank, UniXpanse may pause public placement while the dispute is open and treat a lost dispute as a refund for program totals.